Privacy Policy.

Section 1Who we are

CleanScape provides window cleaning, gutter cleaning, solar panel cleaning and commercial cleaning services.

For the purposes of UK data protection law, CleanScape is responsible for the personal information you provide to us.

If you have any questions about how your information is handled, please contact us using the contact details provided on our website.

Section 2Information we collect

When you submit an enquiry or request a quote, we may collect information such as:

• Your name
• Property or business address
• Telephone number
• Email address
• Details about the services you require
• Information about your property relevant to providing a quote
• Any additional information you choose to provide

We only ask for information that is reasonably necessary to respond to your enquiry, provide a quotation or provide our services.

Section 3How we use your information

We may use your information to:

• Respond to enquiries and quote requests
• Contact you about a requested service
• Arrange and carry out cleaning services
• Provide quotations and estimates
• Manage bookings and appointments
• Send invoices and process payments
• Communicate with you about an existing service
• Deal with questions, complaints or service issues
• Keep appropriate business records
• Meet our legal and accounting obligations
• Protect our business against fraud or disputes where reasonably necessary

We will not use your personal information for purposes that are incompatible with those explained in this Privacy Policy.

Section 4Our lawful basis for using your information

Depending on how we use your information, CleanScape relies on one or more of the following lawful bases under UK data protection law:

Section 5How we receive your information

We normally collect information directly from you when you:

• Complete our online enquiry or quote form
• Contact us by telephone, email, WhatsApp or social media
• Request a quotation
• Book a cleaning service
• Become a CleanScape customer

In some circumstances, we may receive information from another person or organisation, for example where a commercial customer provides us with contact details for arranging work.

Section 6Who we may share your information with

We do not sell your personal information.

Where reasonably necessary, we may share relevant information with trusted service providers who help us operate CleanScape, such as:

• Our website and online form providers
• Email, telephone or messaging service providers
• Payment providers
• Accounting or bookkeeping services
• Professional advisers
• IT or cloud-storage providers

We only share information where there is a legitimate reason to do so and, where required, appropriate contractual and data-protection safeguards are used.

We may also disclose information where required by law or where necessary to establish, exercise or defend our legal rights.

Section 7Quote forms

Our online quote/enquiry forms are provided using Tally, an online form platform. The form is embedded directly into our pages, so information you enter is submitted to Tally rather than to this website.

Information submitted through the form may therefore be processed by Tally on our behalf. Tally may process information in accordance with its own privacy policy and terms.

You should only submit information that is necessary for your enquiry or quotation.

Section 8How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information relating to customers, quotations, transactions and business records may be retained for longer where necessary to meet legal, accounting, tax, insurance or dispute-resolution requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Section 9Keeping your information secure

CleanScape takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Section 10Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law including:

• The right to request access to the personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to request deletion of your information where applicable
• The right to request restriction of processing in certain circumstances
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where we rely on consent

Some rights are subject to legal conditions and exemptions, so they may not apply in every situation.

If you wish to exercise a data protection right, please contact CleanScape using the contact details on our website.

Section 11Marketing

We will not use your information for direct marketing where we are required to obtain your consent unless you have provided that consent.

You can ask us to stop sending marketing communications at any time.

Section 12Children’s information

Our services are not specifically directed at children, and we do not knowingly collect personal information from children through our quote forms unless this is necessary and provided appropriately by a parent, guardian or other authorised person.

Section 13Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.

The latest version will be made available on our website and will show the date it was last updated.

Section 14Complaints

If you have concerns about how CleanScape has handled your personal information, please contact us first so that we have the opportunity to address your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

Information about making a complaint is available through the ICO’s website.

Section 15Contact

If you have any questions about this Privacy Policy or how CleanScape handles your personal information, please contact us using the contact details provided on the CleanScape website.